Refund policy


Last Updated: June 2026

At Balloon Tamasha, our mission is simple — to help you make someone smile today. We take great care in packing every order, but if something isn’t right, we’re here to help.

1. Eligible Returns

We accept returns or replacements only in the following cases:

  • Wrong product delivered

  • Damaged product received

  • Missing items in the kit

  • Manufacturing defect in the product

To initiate a claim, please contact us within 48 hours of delivery.

2. Proof Required

To process any return, replacement, or refund request, customers must provide:

  • Order number

  • Clear photos of the product

  • Photos of the outer packaging

  • Parcel opening video (recommended)

Balloon Tamasha reserves the right to reject claims where sufficient evidence is not provided.

3. Non-Returnable Products

Due to hygiene and product handling reasons, we do not accept returns for:

  • Opened balloon packs

  • Used products

  • Inflated balloons

  • Partially used kits

  • Change-of-mind purchases

  • Orders placed incorrectly by the customer

4. Cancellation Policy

Orders may be cancelled under the following conditions:

  • Before dispatch: Full refund

  • After dispatch: Cancellation not possible

5. Replacement Policy

If an item arrives damaged or incorrect, we may:

  • Replace the defective item

  • Replace the complete kit

  • Issue a refund at our discretion

6. Refund Timeline

Approved refunds will be processed to the original payment method within:

  • 5–7 business days

Processing times may vary depending on the payment provider.

7. Contact Us