Shipping policy

BALLOON TAMASHA – SHIPPING POLICY

Last Updated: August 2026

At Balloon Tamasha, we pack every order with care so your celebration can start on time. This Shipping Policy explains how your order is processed, shipped, and delivered.

1. Order Processing

Orders are generally processed and dispatched within 1–2 business days after successful payment.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, festivals, or high-demand periods, dispatch may take slightly longer. If there is a significant delay, we will try to keep you informed.

2. Delivery Timeline

Once dispatched, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Estimated delivery timelines are indicative and may vary due to:

  • Delivery location

  • Courier partner

  • Weather conditions

  • Public holidays

  • Festivals or peak-season demand

  • Transportation disruptions

  • Natural events

  • Government restrictions or other circumstances beyond our control

Remote and difficult-to-service locations may require additional delivery time.

3. Shipping Charges

Shipping charges, if applicable, will be clearly displayed at checkout before the order is placed.

From time to time, Balloon Tamasha may offer free shipping on selected products, orders above a specified value, or during promotional campaigns.

4. Order Tracking

Once your order has been dispatched, we will share the available tracking information through the contact details provided during checkout.

Customers can use the tracking information to monitor the status of their shipment.

Please allow some time for the tracking information to become active after dispatch.

5. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Valid mobile number

Balloon Tamasha is not responsible for delivery failure caused by an incorrect, incomplete, or outdated address provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempts, or the recipient being unavailable, additional shipping charges may apply for re-shipping the order.

6. Delivery Attempts

Courier partners may make multiple delivery attempts.

Customers are requested to remain available at the provided delivery address and respond to calls from the courier partner where necessary.

If the customer refuses delivery or remains unavailable after the courier's attempts, the shipment may be returned to Balloon Tamasha.

7. Delayed Delivery

While we make reasonable efforts to deliver orders within the estimated timeline, delivery dates are not guaranteed.

Balloon Tamasha is not responsible for delays caused by courier partners, weather, strikes, festivals, natural events, government restrictions, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact our support team and we will assist you in checking the shipment status.

8. Lost or Undelivered Shipments

If a shipment appears to be lost or remains undelivered beyond a reasonable period, please contact us at:

Email: support@balloontamasha.com
WhatsApp: +91 XXXXX XXXXX

We will coordinate with the courier partner and take reasonable steps to resolve the issue.

9. Damaged Parcel on Delivery

If your parcel appears visibly damaged, customers are requested to:

  1. Take clear photographs of the parcel before opening it.

  2. Record a continuous parcel-opening video, if possible.

  3. Check the contents immediately.

  4. Contact Balloon Tamasha within 48 hours of delivery if any product is damaged or missing.

Claims may require photographs, packaging images, and parcel-opening video for verification.

Please refer to our Return, Refund & Exchange Policy and Damaged Product Claim Policy for further details.

10. Partial or Missing Items

If an item appears to be missing from your order, please contact us within 48 hours of delivery with your order number and clear photographs/videos of the package and its contents.

After verification, Balloon Tamasha may provide a replacement, missing item, or refund as applicable.

11. Cash on Delivery

Cash on Delivery (COD) may be available only for eligible locations and orders.

COD availability, limits, and applicable charges may vary and will be displayed at checkout where available.

Balloon Tamasha reserves the right to restrict or disable COD for certain orders, locations, or customers where necessary.

12. Contact Us

For shipping-related questions or assistance:

Email: Nikharagrawalandcompany@gmail.com
WhatsApp: +91 9179115233
Business Hours: Monday–Saturday, 10 AM – 7 PM

We’re happy to help make sure your Balloon Tamasha order reaches you safely and on time.